Health Systems

Jordan
MOORE

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HEALTH SYSTEMS

“Every system is perfectly designed
to get the results it gets.”

Paul Batalden

Integrating Health into Care Delivery Systems

Our initiatives use qualitative and quantitative outcome measurements. We focus on the amount of emotional care, physical comfort, and logistical capability a system provides using the Three C’s framework introduced in the landmark book Redefining Health Care by Dr. Elizabeth Teisberg.

Relationships have the power to uplift or undermine strategy.

We measure the frequency, accuracy, timeliness, and effectiveness of team communications before, during and after collaboratively designing actions to empower each person involved. Applying the performance framework developed by Jody Hoffer Gittel, our engagements ensure mutual respect, shared goals and shared knowledge.

We advance the benefits of stress optimization and systems thinking by working 'at the elbow' with stakeholders across the care continuum. The measurable impacts of our multi-disciplinary ‘Team of Teams’ initiatives supply the infrastructure and inspiration that fuels continuous innovation.

"Leadership is not defined by the exercise of power but by the capacity to increase the sense of power among those led. The most essential work of the leader is to create more leaders."

Mary Parker Follett